Our customer base includes Fortune 500 companies and world class hotels and restaurants. Similarly, our small business and retail customers are among our most loyal and valued clients. At Poppie's Dough we delight in providing our customers a truly unique product and level of service which has resulted in enjoyable long-term relationships.

Poppie's Dough is a certified Minority Business Enterprise.

If you wish to contact us our information is as follows:

By email:
customerservice@poppiesdough.com

By standard mail:
Poppie's Dough
2411 S. Wallace
Chicago, IL 60616

By phone:
312 949-0404 (Monday thru Friday between 9 a.m. and 5 p.m. central time)
customerservice@poppiesdough.com

Shipping Information:

Orders placed for in-stock items will generally ship within 2 business days.

Our return policy is as follows:

1. No credit is allowed unless the item is returned to us for inspection.

2. Before returning the item, please call or write us to arrange for authorization.

3. Upon inspection of the items(s) in question, if approved, the item will be replaced, or a credit or refund will be issued.

Non-refundable circumstances:

We strive for the very best in terms of quality and flavor, please remember that our foods are not exact equivalents in taste and texture. The foods are derived from ingredients with very different properties and tastes. Personal tastes vary greatly; therefore we cannot guarantee our products as to taste or texture.

Once processing of an order has begun, items cannot be canceled.

We pack carefully and are not responsible for rough handling by UPS, FEDEX, or US postal service mail processors. If a package arrives damaged, please deal directly with your carrier.

We are not responsible for damage or spoilage occurring after delivery of your package. Please have your order shipped to a location where someone will be consistently available to receive your package. Please open your package promptly and store the items appropriately.

Frequently Asked Questions: